I. Patent Overview
This patent involves a remote status monitoring technology for self-service terminals, enabling real-time status collection, fault prediction, remote diagnosis, and proactive operations and maintenance management of distributed self-service terminal devices (such as vending machines, self-service kiosks, ticket machines, payment terminals, etc.) through an intelligent monitoring platform.
Compared to traditional terminal monitoring solutions, this patent achieves innovations in the following areas:
●Multi-Dimensional Status Sensing: Real-time collection of device hardware status (temperature, voltage, storage usage), peripheral status (printers, card readers, scanning modules), network status, and software operating status to build a complete device health profile
●Intelligent Fault Prediction: Based on historical data and threshold models, proactively identifies potential failure risks and issues alerts before device downtime, transforming reactive maintenance into proactive maintenance
●Remote Diagnosis and Repair: Supports remote log retrieval, remote command-line operations, remote process management, and other diagnostic methods, enabling direct remote repair of common faults
●Peripheral Linkage Monitoring: Specialized monitoring of self-service terminal-specific peripheral modules (such as receipt printers, bill validators, ID card readers) to promptly detect issues like paper jams, paper shortages, and module offline status
●Maintenance Work Order Closed Loop: Automatically generates fault work orders and assigns them to maintenance personnel, with support for progress tracking and effectiveness confirmation, forming a complete operations and maintenance management closed loop
This patented technology has been deeply integrated into the company‘s core product lines, providing comprehensive remote monitoring and proactive operations and maintenance capabilities for self-service terminals, smart retail devices, smart government terminals, and similar applications.
II. Application Value of the Patented Technology Across Different Products
1. Industrial Motherboards
As the core computing platform for self-service terminals, industrial motherboards integrated with this patented technology provide complete devices with native remote monitoring capabilities.
●Rapid OEM Integration: The motherboard comes with a built-in monitoring client and standardized API interfaces, enabling OEMs to obtain complete remote monitoring capabilities without development work, significantly shortening time-to-market
●Hardware-Level Health Monitoring: Directly reads underlying motherboard hardware data (CPU temperature, fan speed, voltage fluctuations, etc.), achieving more accurate hardware health monitoring than operating system-level monitoring
●Reduced After-Sales Operations Costs: Remote diagnosis identifies fault root causes, reducing on-site troubleshooting time. Software-related faults can be directly repaired remotely, significantly lowering field service costs
2. Firewalls
Firewall products, serving as security nodes in self-service terminal network architectures, can collaborate with remote monitoring platforms to provide network-level security monitoring and protection.
●Network Anomaly Detection: Real-time monitoring of self-service terminal network traffic patterns to identify abnormal connections, DDoS attacks, unusual outbound connections, and other security threats, with timely alerts and automatic blocking
●VPN Status Monitoring: For self-service terminals connecting to backend systems via VPN, real-time monitoring of VPN tunnel status ensures continuous communication between terminals and central systems
●Security Policy Coordination: When the monitoring platform detects security risks on a terminal, it can automatically issue firewall policies to isolate the terminal or restrict its network access permissions, preventing threat propagation
3. Industrial Monitors
Industrial monitors serve as human-machine interface components in self-service terminals. This patented technology endows them with display health monitoring and interactive experience assurance capabilities.
●Display Status Monitoring: Real-time monitoring of key parameters such as screen brightness, touch response, and backlight status, with automatic alerts for touch failure or backlight abnormalities
●Interactive Availability Testing: Verifies whether human-machine interaction functions are operating normally through simulated touch operations or heartbeat mechanisms, promptly identifying issues such as interface freezes or touch unresponsiveness
●Display Content Consistency Verification: Regular verification that screen display content matches expected content, preventing business errors or degraded user experience caused by display abnormalities
●Remote Brightness Adjustment: Remote adjustment of screen brightness based on ambient light changes or operational requirements, optimizing power consumption and visual experience
4. Industrial Panel PCs
Industrial panel PCs serve as the core interactive and computing devices for self-service terminals. This patented technology provides them with comprehensive remote operations and maintenance support.
●Full Lifecycle Monitoring: From device deployment, daily operation, fault handling, to system upgrades, achieving full lifecycle remote monitoring and management of self-service terminals
●Application Process Guardian: Real-time monitoring of core business application process status, with automatic restart attempts upon detecting abnormal process termination, ensuring business continuity
●Storage Space Management: Monitors storage space usage and automatically cleans logs, cache files, and other data to prevent device slowdowns or crashes due to full storage
●Remote System Maintenance: Supports maintenance operations such as remote operating system patch installation, remote application updates, and remote system log export, significantly reducing on-site maintenance frequency
●Transaction Data Correlation: Correlates device status with transaction data for analysis, enabling rapid identification of whether transaction success rate anomalies are caused by device faults, network issues, or backend system abnormalities
III. Core Value Summary
Regardless of which product category you choose from our company, this patented technology delivers the following core values:
Proactive Operations:
Alerts before faults occur, transforming reactive maintenance into proactive maintenance, significantly reducing device downtime rates
Operations Cost:
Remote diagnosis and repair capabilities significantly reduce on-site service visits, lowering labor and travel costs
Business Continuity:
Real-time monitoring and automatic recovery mechanisms ensure 24/7 stable operation of self-service terminals
Asset Visibility:
Multi-dimensional status sensing enables full lifecycle transparent management of device assets
Rapid Response:
Automated work order assignment and progress tracking improve operations team response efficiency and service quality
Note: This patent has been authorized by the National Intellectual Property Administration. The related technology has been applied across our full range of products. Please contact us for more information:[email protected]
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